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Reviews

Shauna,
4.8

01.10.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Despite a few issues trying to pay for my reservation in advance, I was very impressed with the 2 bed apartment I booked in Reading. We were attending a family wedding and wanted accommodation that would mean my daughter would feel safe knowing I was only next door rather than hotel option where we could be some distance away. The location was great for our needs and the secure car park was a real bonus. Would have liked to stay longer as the suite was clean and well equipped. Will be looking to use premier suites again in the future.


Response:

Dear Shauna, Thank you for your lovely comments. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Tuija, SIUNTIO
5.0

19.09.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The hotel was excellent. The apartment was very clean and everything was in excellent working order. Equipment was brand new from household appliances to crockery. The location is very good, near shops and transport. I recommend parking at the Holy Brook car park, if it has space, and if not, then at the Oracle large car park, which is on the other side of the neighboring shopping mall. The walk to and from the car park is not a problem. It was a nice touch having a free Nespresso coffee facility in the lobby. The reception staff were friendly and effective. There is some street noise as the location is central, but it did not bother me even though I am a light sleeper. I would love to come back!


Response:

Dear Tuija, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to have you as a guest again in the near future. Kind Regards, Flori Carp Cluster General Manager

Emma,
5.0

28.04.2019

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

No option for bar or restaurant. Lady on the reception was very welcoming and helpful. Apartment was spotless and very well appointed.


Response:

Dear Emma, Thank you for taking the time to give us your feedback. I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Anon,
4.5

09.04.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Paul, Thank you for taking the time to complete our online customer satisfaction survey. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Anon,
4.8

08.04.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Andrei, Thank you for taking the time to give us your feedback. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager